For those wearing prescription glasses, we have you covered. Here's what to expect if you are ordering prescription inserts for use with Spacetop.
1-2 business days after purchasing your Spacetop with prescription inserts you will receive a link to upload your prescription. If you don't receive this link after two days, please contact our support team at support@sightful.com
Uploading Your Prescription
This link will have a place to either upload you prescription or enter it manually. You will need to enter your pupillary distance (PD) measurement also, as this is an important measurement to make your prescription.
In the upload page, there is a link to a tool to get your PD measurement if you don't have it. All you will need is a driver's license-sized card and a web cam.
Shipping & Delivery Information
For Spacetop glasses with prescription inserts, it typically takes up to 2-3 weeks for delivery from when you upload your prescription. This includes both the production time for customized prescription lenses and the shipping duration.
If you have additional questions or concerns about your Spacetop glasses order, please reach out to our customer support team via the Help Center on our website.
We recommend giving up 3 weeks from the time of your prescription is uploaded until you will receive your Spacetop.
If you need your Spacetop sooner, please contact our support team immediately to see if we can expediate shipping to meet your needs.